FAQ
Welcome to the Havin Bag FAQ page. We are here to answer your questions and help you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
About Havin Bag
How can I contact customer support?
You can reach our team through our Contact page or by emailing us at contact@havinbag.com, Monday to Friday.
What is the return policy on your products?
We offer free 14-day returns on all orders. For full details, please see our Return Policy.
Do you have a physical store I can visit?
We are an online-only boutique, which lets us offer the best prices and the widest selection.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our team at contact@havinbag.com.
Where is Havin Bag located?
Havin Bag is a UK-based business (NWND LTD), offering a curated selection of leather bags and accessories with shipping across mainland UK.
Shipping and Delivery
Do you ship internationally?
We currently ship to mainland UK addresses only.
Do you offer free shipping?
Yes, we offer free shipping on all mainland UK orders, with no minimum spend. For more information, see our Shipping Policy.
How long will it take to receive my order?
Order handling time: 1-2 business days (Monday to Friday).
Transit time: 5-6 business days (Monday to Friday).
Estimated delivery time: within 7 working days.
How can I track my order?
Once your order has been dispatched, you will receive a shipment confirmation email with your tracking number. You can also track it any time via our Track Your Order page.
Refund and Return
Can I cancel my order after it is placed?
Under UK regulations you have a 14-day cancellation right. To cancel, please contact us at contact@havinbag.com as soon as possible.
What is your return policy?
We have a simple, hassle-free return process with free 14-day returns. For complete details, please visit our Return Policy.
What if I receive a defective product?
Under the Consumer Rights Act 2015, if your item is faulty, not as described, or does not work as expected, you are entitled to a full refund within 30 days of receipt, or a repair or replacement. Please contact us at contact@havinbag.com.